At Tea of Teas, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly returns process. Below are the detailed terms and conditions governing returns and refunds.

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Eligibility for Returns

1. Timeframe:

   • Returns must be initiated within 30 days of the delivery date. Exceptions apply for damaged, defective, or incorrect items (see Special Cases below).

   • For perishable items (e.g., opened tea blends), returns are limited to 14 days from delivery due to hygiene and product integrity concerns 24.

2. Condition:

   • Items must be unopened, unused, and in their original packaging with all seals, tags, and labels intact.

   • Tea accessories (e.g., infusers, cups) must be free of damage, stains, or signs of use.

3. Non-Returnable Items:

   • Opened or used tea products (for safety reasons).

   • Gift cards, final sale items, or clearance products marked "non-returnable" 24.

   • Custom tea blends are made to order and crafted specifically for you. Due to the personalized nature of these blends, all custom orders are non-refundable and cannot be returned. If you experience any issues with your order, please reach out to our customer service team, and we’ll do our best to assist you.

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Return Process

1. Initiation:

   • Contact our Customer Care team  within the eligible timeframe. Include your order number, reason for return, and photos (if applicable).

   • A Return Authorization Number (RA#) will be provided to track your request.

2. Shipping:

   • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped, damaged product) 48.

   • Prepaid Labels: For returns caused by our error, we will email a prepaid return label.

3. Packaging:

   • Securely package items in the original box or a durable alternative. Include the RA# on the exterior.

   • We recommend using tracked shipping (e.g., USPS, FedEx) to ensure safe delivery.

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Refunds

1. Processing:

   • Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item(s).

   • Shipping fees are non-refundable unless the return is due to our error 28.​

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Special Cases

1. Damaged/Defective Items:

   • Contact us within 7 days of delivery. Provide photos of the damage/defect, and we’ll expedite a replacement or refund at no cost 48.

2. Wrong Items Received:

   • Notify us immediately. We’ll cover return shipping and send the correct product within 1–3 business days 4.

3. Late/Missing Refunds:

   • If your refund doesn’t appear in your account after 10 business days, contact your bank first (processing times vary). If unresolved, email us for assistance

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Exceptions & Fees

• Restocking Fee: A 15% fee applies to returns of unopened items not due to our error, covering inspection and restocking 411.

• International Returns: Customers are responsible for customs duties, taxes, and return shipping. Refunds exclude these costs 8.

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Policy Updates

We reserve the right to modify this policy. Changes will be posted on our website with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated terms 711.